The OpinionLab® Solution
OpinionLab is the pioneer and global leader in Voice of Customer (VoC) feedback innovation. With real-time listening solutions for every brand touch point, the pioneering OpinionLab VoC platform invites consumers to share input in their own words, at anytime, from anywhere, helping organizations collect, understand and leverage both structured and unstructured customer data.
For over a decade, hundreds of the world’s leading brands have looked to the familiar [+] feedback symbol to better acquire, engage and retain customers through an approach so streamlined it’s groundbreaking: listen always, listen everywhere. The result is actionable customer insight that sparks foundational improvement to companies’ products, people and brands.
OpinionLab + Numeric Analytics = A Strategic Voice of Customer Partnership
Numeric Analytics has been a leading partner for the implementation of the OpinionLab Voice of Customer. Numeric Analytics works with clients to take advantage of the Voice of Customer solution by helping customers engage and understand consumers across every channel—whether traditional web, mobile, store, or product. Most important, Numeric Analytics can help you take intelligent action on the data you collect. Specifically, Numeric Analytics can support your OpinionLab implementation in the areas of:
- Research design
- Data collection methodologies
- Voice of Customer analysis
- Feedback reporting
To learn more about how Numeric Analytics can help you leverage the power of OpinionLab, contact us today!